Wednesday, October 13, 2010

Week 2 EOC: Boston Consulting Group - Video Games

The video game industry is a large money maker and in my view the cash cow would go to Nintendo, this is because for the longest time they have always be on the forefront of the industry, producing new innovations in the overall system as well as the level of games that are sold to the public.
(http://www.thegameconsole.com/videogames96.htm) in today’s market there is an average of 174 million players in the US along, with Nintendo leading the sales (http://us.wii.com/), this is followed close by Playstation 3 and the Sony corp. of who targets the 20+ market the last on the list of those in the industry that has yet to make a good mark in the homes of the American public is the Xbox360 for Microsoft, there is and has been many problem in the system, however their main target in the market is in the online users. With this said it is evident that they are the loosing in it competitive base, and much more needs to be done on their part, the one that most are over looking, if not doing so quietly, is in the app games for the I-pad and I phone and the new Droid phone, in a article  it was said ("Look at a 33-year-old dad buying a system for both himself and his 6-year-old son.  In 2002, this dad would have been born in 1969 which would have made him 18 when the NES took-off around 1987. Back then, 18-year-olds did not play video games in large numbers. Instead, this dad would most likely have cut his teeth on something like the Atari 2600. The Nintendo name would not have meant much to him. Go forward to 2007 and this 33-year old would have been 13 in 1987 and would probably have been very familiar with Nintendo and its characters like Mario and Zelda. A 33-year-old dad in 2007 becomes one of the first generation of parents personally familiar with Nintendo products and thus possibly inclined to buy a Nintendo system for his children. Consumers in their teens and twenties tend to distance themselves from the products of their childhood, but such concerns over 'being cool' can start to disappear with age, replaced by nostalgia. This trend alone, which Nintendo is well aware of, could really benefit Nintendo going forward. Thus, they are putting a big emphasis on the nostalgia card and focusing on their historical software library, as well as games that have cross-generational appeal."(http://www.industrygamers.com/news/game-industry-growth-to-come-from-anytime-anyplace-anywhere-devices-says-dfc/) ) What does this mean? It means that we are now on the very edge of a new era in the industry where anytime, anyplace, and anywhere is a standard and not a thought, the future is here, and the phone is ringing.

Wednesday, October 6, 2010

Eoc week 1; excellent customer service experience

Eoc  week 1; excellent customer service experience
“Getting customers excited about the service they had at Zappos has to come naturally,” says Magness. “You can’t teach it; you have to hire for it.”; (An Introduction For Education Managment Corporation, 10th Edition, Gary Armstrong and Philip Kotler, page 2).
It is with this I believe that customer service is all about, it must go beyond the product but in to the idea of the oneness of the customer, or for us the client. When you walk in to a store or shop the place must be clean, the greeting must be friendly and the needs of the customer is the number one thought of the day, from the time they are in tell the time they leave. Like family, is they way they must feel, they may not remember what was said to them but they will remember how they felt after it was said.

Week 1 EOC my voice

The Ravens voice,
It is said that in the days of old the Raven would bring back messages from the lands of the dead to those of the living, messages of loved ones that have left with work undone,  deeds left unfinished, left to be done to the next generation. The name of Raven Flight was chosen, as a way to give wings and voice to the message that people and my clients wish to have heard. I have always felt that what I do should leave behind a mark in a positive way to the world, saying that we are here; it should say that we belong. It was told to me long ago, that we have three masks of which we wear, the first is the one that we create our selves it is made of what we believe, what we are taught and by what we see from the world that is around us, the second is made by others, it is in their beliefs and in their ways of seeing the world around them, and the last mask that is made is our true selves. What is all of this leading to, it is the reason that Ravenflight is here, it helps shape the first mask, by helping the viewer see the world around them in a light that they never have before, it helps them read the life that they shear with others . It is in this way that the message is given wings and takes flight.